Akademie escolar Darmstadt

Professional telephone skills


This seminar is for people who want to make a positive impression on the telephone and who want to deal with all types of phone calls in a friendly and professional manner. Gaining new telephone communication skills and becoming familiar with effective vocal techniques will enable participants to confidently make and receive successful business telephone calls.

  • Create individual opening strategies for starting calls.
  • Design polite exit strategies.
  • Develop strategies for dealing with difficult situations.
  • Obtain methods of requesting and obtaining Information.
  • Practise and become familiar with telephone techniques.
  • Develop “Cheatsheet” for quick and easy reference.
  • Gain confidence when communicating in English on the phone.



Alle Mitarbeiter aus den Bereichen Vertrieb, Marketing, Service und Sekretariat, die im telefonischen Kundenkontakt souverän und kompetent agieren bzw. ihre kommunikative Kompetenz am Telefon verbessern möchten – im internationalen Umfeld.


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Ivana Kolar


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